Eliminate the fear factor.

Satisfaction Guarantee.

We will do our best to fulfill your needs and meet your goals. It’s our mission to produce solid, technically sound and unique designs that you can proudly use to communicate your message to your audience.

However, graphic design like art is subjective by nature. Obviously, what appeals to one person’s senses or emotions may not have the same effect on another’s. Value, in other words, is very much in the eye of the beholder. Since you are the one paying for our design services you are the beholder and will ultimately be the one to determine whether the end results meet your expectations.

We’re sure in the end, you’ll be happy with the final design. In the unlikely event you’re not, or if you aren’t happy with our design process, simply advise us of that fact during development, outlining your concerns and give us a reasonable chance to address them.

If you’re still dissatisfied we will not bill you for the design work performed. Additionally we will refund any money you’ve paid to us, other than money spent on third party services, such as the purchase of printing, photography or other like services.

That’s our Satisfaction Guarantee and it helps eliminate any risk, uncertainty or fear you may have from buying graphic design services from someone you don’t know.

Our policy is straightforward but you should understand that there are a few conditions where we won’t honour the guarantee:

  • If you have already confirmed or approved the acceptance of a design.
  • Once you have taken final delivery.
  • If you have failed to communicate with us for more than 30 days.
  • If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting.
  • Speculative work or contests.

Most design requirements are different and no two clients are the same so we don’t offer a Satisfaction Guarantee for all work. It’s best to make an appointment and come in and talk to us about your next project and discover how we can help you communicate your message to your audience.

Our “talks” are plain English discussions, although we’ll probably listen more than talk ourselves. They’re free and you’re under no obligation to buy our services.